*headdesk*

[mickeym]

So, my brand-new, shiny desktop? (Well, it was brand-new back last September)... freezes during boot-up. It gets all the way to the point where the AIM and YM sign-in windows pop up, and the internet connection connects...and then it freezes. I actually got Windows Media Player to open this last time, and then it froze.

Some stuff works in Safe Mode, but not everything, so my question is this: how do I back up my files while in Safe Mode? I click on the link for the back up wizard and nothing happens. I click on WMP and nothing happens. Help?

The nice person at the online Dell assistance chat recommended I reinstall windows and start over. I do NOT want to do this, particularly, so if anyone has any other suggestions, I'm all ears. Particularly with regards to backing up the mother-fing files, which I know I should've been doing all along and DIDN'T. *sighs*

Comments

[chrismm.livejournal.com]

Do you have a USB key? Or can you swing by somewhere (Best Buy or Walmart or whatever) after work tomorrow and get one? They've gotten pretty reasonable in price these days. That would be the easiest way to save your files. Plug in the USB key, then go to file manager and just copy the files you want to save to the key.

For the freezing--do you know how to get to the Event Viewer? Um, if not--right-click on My Computer and choose Manage--if that comes up, the Event Viewer is one of the options there. If you could look at the Applications Log and the Systems log, and write down the Event ID, the Source, and maybe the error, if you can, of any that have a red Error icon, I can do some research and see if I can figure out what the issue is and what you should do... Good luck! Computers are a trial, man, I swear.

[taselby.livejournal.com]

I don't speak Windows at all, but wow do you have my sympathy.

{{{you}}} Good luck.

[nopseud]

archie_gremlin suspects a bad network driver or card. He says that since Windows is working in safe mode, it may not be necessary to reinstall Windows.

To test whether it is the network card or driver, he suggests disabling the network card in safe mode, then booting back into normal mode and seeing what happens. If it works okay, then either the card is failing or the driver is duff. Try installing an older version of the driver and seeing if this fixes the problem.

Also, he asks, what operating system is it? Have you updated any drivers lately to your knowledge? Have you installed any new hardware?

[raynedanser.livejournal.com]

She has Vista. Against my advice. ;-)

[raynedanser.livejournal.com]

That sucks. A lot. I hope you get it sorted hon.

[geneli4.livejournal.com]

ugh, computers. so much fun, so much woe! *sends hugs*

[benitle.livejournal.com]

I can't help with computer stuff, but anyway: Good luck!